EuroFrance help center — returns, complaints and request status
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Return / Withdrawal

I want to return goods (30 days)

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Complaint

Report damage or a defect

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Invoice / correction

I need an invoice or a correction

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Parcel tracking

Where is my parcel?

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Part fitment

Does this part fit my car?

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Other / Contact

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Frequently asked questions

Find answers to popular questions

How long do I have to return?

You have 30 days from receiving the goods to withdraw from the contract — no reason required.

In what condition can I return a part?

The goods should be new, unused, with original markings and packaging.

How long does a complaint take?

We review complaints within 30 days of the complained item being delivered to us. This period may be extended if the item needs to be sent for expert examination.

When will I receive my order?

Orders placed by 16:00 are shipped the next business day. Delivery time depends on the region and country as well as the shipping method. In most regions of Europe, the Priority and Saver methods deliver on the second business day. With standard delivery methods, delivery takes on average 3–4 business days. The available shipping methods are described in the cart when placing an order.

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